THE TRUCK COMPANY
Complete compliance with OEM guidelines.
Service Description
Our flagship service is Mercedes-Benz OEM Standards Service, ensuring that every intervention we perform matches the quality and precision of a European dealership. As a subsidiary of VOM APAC Pvt. Ltd., we operate with access to Daimler’s Workshop Information System (WIS), Truck TIPS, and Truck Parts Information, enabling true OEM-level service coverage. This service includes the use of genuine Mercedes-Benz parts or OEM-equivalent components that meet strict quality standards. All work is carried out with manufacturer-approved tools (Sonic, Wera, Snap-On, and Daimler special tools). Documentation is provided in compliance with Daimler maintenance schedules, ensuring service traceability for warranty and resale purposes. Key areas covered: * Periodical Technical Inspections (PTI). * Complete service documentation and digital records. * PassThru diagnostics for OEM firmware updates. * Compliance with BlueTec® exhaust treatment monitoring. * Use of FleetBoard® and telematics integration for fleet operators. By following Daimler’s qualified specialist workshop philosophy, we guarantee that safety-critical systems, repairs, and modifications meet factory approval. Our service is not only about fixing trucks—it’s about protecting investments, ensuring uptime, and preserving the premium reliability of German engineering.
Cancellation Policy
THE TRUCK COMPANY (TTC) — Booking Policy Performance Engineering for German Trucks • www.thetruck.co.in • +91 91759 18911 Scope Book routine service, diagnostics, ECU coding/firmware, repairs, inspections and breakdown triage for European trucks. How to book Online, phone, WhatsApp. Share VIN, model, fault messages and preferred slot. Confirmation in writing by TTC. Deposits Diagnostics: ₹2,000 (credited). Major jobs or special-order parts: 10% of estimate or ₹10,000, whichever is higher. Software/coding requires pre-authorization and a task deposit. Cancellations & rescheduling ≥24 hours: free change; deposit moves to a new slot within 60 days. <24 hours or no-show (>30 min late): deposit may be forfeited; re-booking required. Check-in Bring RC copy, keys, wheel-lock key and AdBlue where relevant. Remove valuables; TTC is not responsible for items left in the vehicle. Diagnostics vs repair authorization Diagnostics is billable. We share findings and a written estimate; work starts only after your SMS/Email/PO approval. If you approve related repairs within 7 days, up to 100% of the diagnostic fee is credited, based on job size. You consent to road/stationary tests for diagnosis and validation. Parts We recommend OEM or OEM-quality parts. Special-order electronics/ECUs are prepaid and non-returnable once ordered or flashed. Software & coding Performed with licensed TEXA/OEM PassThru tools under stable power. Configuration changes are done only on your authorization; regulatory compliance remains your responsibility. Warranty & exclusions Labour warranty: 90 days on workmanship for the same concern. Parts: per manufacturer. Exclusions include wear items, fluids, abuse, overheating, contamination, non-OEM tunes, customer-supplied parts, and faults not present during testing. Data & privacy TTC stores diagnostic logs to maintain service history and safety. Payment Due on delivery unless a written credit line exists. Accepted: UPI, cards, bank transfer, cash per law. Collection & towing On completion, we notify you. Storage of ₹500/day applies after 48 hours. Tow-in/out can be arranged at customer cost; third-party timelines are outside TTC control. Third-party approvals & force majeure Insurer/fleet jobs need prior written authorization/PO. Schedules/estimates may change due to technical findings, parts availability, or events beyond control; we will inform you. By booking with TTC, you acknowledge this policy. Hours: Mon–Sat 9:00–18:30 IST.
Contact Details
+919175918911
hello@thetruck.co.in
India