THE TRUCK COMPANY
TTC remote fault detection & ECU coding.
Service Description
Remote Diagnostics is no longer a futuristic luxury; it is the present standard of OEM-level service. At The Truck Company, we employ TEXA eTRUCK, a miniaturised tool that transforms your truck’s diagnostic socket into a live communication channel between the vehicle and our workshop. Once installed, eTRUCK transmits data directly to our Workshop Portal, enabling us to see electronic system faults, performance anomalies, and calibration needs in real time. This means we can intervene as if the vehicle were physically in the bay—even when it is hundreds of kilometers away. For fleet operators, this service ensures that ECU data, tachograph readings, and trip recorder information are accessible remotely. Our technicians can assist drivers with immediate troubleshooting, guiding them on safe corrective actions and scheduling necessary workshop visits without delay. Drivers themselves benefit from the TEXA Driver App, which not only communicates faults but also provides a daily vehicle checklist, driving style monitoring, and defect reporting. By combining remote diagnostics with predictive algorithms, we reduce downtime and increase efficiency. Rather than reacting to a failure, we can adjust parameters, initiate regenerations (such as DPF cleaning), or recommend interventions before breakdowns occur. Every action is recorded, ensuring traceability in compliance with OEM service documentation standards. In practice, Remote Diagnostics means: * Real-time monitoring of fault codes and performance. * Secure ECU coding and firmware updates. * Remote assistance to drivers with workshop-level precision. * Reduced operating costs by preventing roadside breakdowns. This service is particularly valuable for fleets covering long-haul or extreme terrain routes, where time lost is money lost. Remote Diagnostics is our commitment to keeping your trucks operational with minimal interruption.
Cancellation Policy
THE TRUCK COMPANY (TTC) — Booking Policy Performance Engineering for German Trucks • www.thetruck.co.in • +91 91759 18911 Scope Book routine service, diagnostics, ECU coding/firmware, repairs, inspections and breakdown triage for European trucks. How to book Online, phone, WhatsApp. Share VIN, model, fault messages and preferred slot. Confirmation in writing by TTC. Deposits Diagnostics: ₹2,000 (credited). Major jobs or special-order parts: 10% of estimate or ₹10,000, whichever is higher. Software/coding requires pre-authorization and a task deposit. Cancellations & rescheduling ≥24 hours: free change; deposit moves to a new slot within 60 days. <24 hours or no-show (>30 min late): deposit may be forfeited; re-booking required. Check-in Bring RC copy, keys, wheel-lock key and AdBlue where relevant. Remove valuables; TTC is not responsible for items left in the vehicle. Diagnostics vs repair authorization Diagnostics is billable. We share findings and a written estimate; work starts only after your SMS/Email/PO approval. If you approve related repairs within 7 days, up to 100% of the diagnostic fee is credited, based on job size. You consent to road/stationary tests for diagnosis and validation. Parts We recommend OEM or OEM-quality parts. Special-order electronics/ECUs are prepaid and non-returnable once ordered or flashed. Software & coding Performed with licensed TEXA/OEM PassThru tools under stable power. Configuration changes are done only on your authorization; regulatory compliance remains your responsibility. Warranty & exclusions Labour warranty: 90 days on workmanship for the same concern. Parts: per manufacturer. Exclusions include wear items, fluids, abuse, overheating, contamination, non-OEM tunes, customer-supplied parts, and faults not present during testing. Data & privacy TTC stores diagnostic logs to maintain service history and safety. Payment Due on delivery unless a written credit line exists. Accepted: UPI, cards, bank transfer, cash per law. Collection & towing On completion, we notify you. Storage of ₹500/day applies after 48 hours. Tow-in/out can be arranged at customer cost; third-party timelines are outside TTC control. Third-party approvals & force majeure Insurer/fleet jobs need prior written authorization/PO. Schedules/estimates may change due to technical findings, parts availability, or events beyond control; we will inform you. By booking with TTC, you acknowledge this policy. Hours: Mon–Sat 9:00–18:30 IST.
Contact Details
+919175918911
hello@thetruck.co.in
India